Please read these Terms & Conditions carefully before using the meta88 platform. By accessing or using any part of meta88, you agree to be bound by these terms.
In these Terms & Conditions, the following definitions apply unless the context requires otherwise:
By accessing the meta88 Platform — whether by visiting meta88.win, creating an Account, making a deposit, or participating in any game or betting activity — you confirm that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety, together with the meta88 Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.
If you do not agree with any part of these Terms & Conditions, you must immediately cease using the Platform and, if applicable, close your Account by contacting customer support.
These Terms & Conditions constitute a legally binding agreement between you and meta88. We reserve the right to update or amend these terms at any time. Amendments take effect upon publication on the Platform. It is your responsibility to review these terms periodically.
You must be at least 21 years of age to register an Account and participate in Real Money Gaming on the meta88 Platform. This is a strict and non-negotiable requirement. meta88 reserves the right to request age verification documentation at any time and to suspend or permanently close Accounts where the age requirement cannot be confirmed.
Access to the Platform may be restricted in certain jurisdictions. It is your sole responsibility to ensure that accessing and using meta88 is lawful in your jurisdiction of residence. meta88 makes no representation that the Platform is available or appropriate for use in any specific location.
To register an Account, you must provide accurate, current, and complete information including your legal full name, date of birth, residential address, email address, and contact number. You agree to update your registration information promptly if any details change. meta88 may require identity verification (KYC) documents — including government-issued photo identification and proof of address — before activating your Account or processing withdrawal requests.
Each individual may hold only one registered Account on the meta88 Platform. Opening or operating multiple Accounts is strictly prohibited and will result in all associated Accounts being permanently closed and any balances forfeited. This policy applies regardless of the device, browser, email address, or payment method used.
You are solely responsible for maintaining the confidentiality of your Account credentials, including your username and password. You agree to:
meta88 accepts no liability for losses incurred as a result of unauthorised Account access where the Member has failed to take reasonable precautions to secure their credentials.
meta88 accepts deposits via Touch 'n Go eWallet, Boost, GrabPay, Maybank FPX, CIMB, Public Bank, and USDT TRC20. Deposits are credited to your Account in Malaysian Ringgit (MYR) at the prevailing exchange rate where applicable. Minimum and maximum deposit limits apply and are displayed within the Account cashier at the time of transaction. All deposit methods must be in your own name — third-party deposits are not permitted.
Withdrawal requests are subject to completion of KYC verification. Verified Members may withdraw funds to the same payment method used for deposit where technically feasible. meta88 reserves the right to request additional documentation before processing withdrawal requests exceeding defined thresholds. Withdrawals will not be processed to third-party accounts. Processing times are indicative and subject to payment provider timelines.
meta88 operates in compliance with applicable anti-money laundering (AML) regulations. Suspicious transaction activity may be reported to the relevant authorities. meta88 reserves the right to freeze or close Accounts and withhold funds where there is reasonable suspicion of money laundering, fraud, or any other illegal financial activity.
From time to time, meta88 may offer bonuses, free spins, cashback promotions, and other incentives to Members. All promotional offers are subject to specific terms and wagering requirements that will be communicated at the time of the offer. General bonus conditions include:
All games available on the meta88 Platform are operated using certified Random Number Generator (RNG) technology, independently audited by accredited testing laboratories. Return-to-Player (RTP) percentages are published for all slots and applicable table games. Live dealer games are conducted in real time by trained professional dealers operating under internationally recognised studio standards.
In the event of a technical malfunction, disconnection, or software error during gameplay, meta88 will review the affected session and apply the outcome that most accurately reflects the game state at the time of the error. meta88's decision in such matters is final. No compensation will be paid for perceived losses attributable to technical issues beyond meta88's reasonable control.
The following conduct is strictly prohibited on the meta88 Platform and will result in immediate Account suspension, permanent closure, and forfeiture of balances:
All content on the meta88 Platform — including but not limited to text, graphics, logos, game content, software, audio, and visual materials — is the property of meta88 or its licensed suppliers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal entertainment purposes only. Any reproduction, distribution, modification, or commercial exploitation of Platform content is strictly prohibited without prior written consent from meta88.
To the fullest extent permitted by applicable law, meta88 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Platform — including but not limited to loss of data, loss of profits, or loss of gaming opportunity resulting from service interruptions, technical failures, or third-party provider outages.
meta88's total aggregate liability to any Member in connection with these Terms & Conditions shall not exceed the total real money deposits made by that Member in the 12-month period immediately preceding the event giving rise to the claim.
Nothing in these Terms & Conditions shall exclude or limit meta88's liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
meta88 reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, including where:
Where an Account is closed due to a breach of these Terms, any remaining balance — including winnings derived from bonus activity — may be forfeited. In cases of voluntary Account closure, withdrawable real money balances (excluding bonus funds not meeting wagering requirements) will be returned to the Member via the original payment method upon completion of KYC verification.
meta88 is committed to promoting responsible gaming and minimising harm. All Members are required to be 21 years of age or older. We provide the following tools to support responsible gaming, all accessible directly from your Account dashboard:
If you are concerned about your gaming behaviour or that of someone you know, we encourage you to seek support through recognised responsible gaming organisations. meta88's full Responsible Gaming policy is available at meta88.win/responsible-gaming.
meta88 collects, processes, and stores personal data in accordance with its Privacy Policy, available at meta88.win/privacy-policy. By using the Platform, you consent to such collection and processing as described in the Privacy Policy. Your personal data will never be sold to third parties and is used solely for the purposes of account management, fraud prevention, regulatory compliance, and improving Platform services.
meta88 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, reasonable advance notice will be provided via email or Platform notification where practicable. Your continued use of the Platform following the publication of revised Terms constitutes your acceptance of the updated Terms. If you do not accept the revised Terms, you must cease using the Platform and request Account closure.
These Terms & Conditions shall be governed by and construed in accordance with the laws applicable under the jurisdiction of meta88's operating licensing framework. In the event of any dispute arising between you and meta88 relating to these Terms or your use of the Platform, both parties agree to first attempt resolution through meta88's internal dispute resolution process, accessible via live chat or email to [email protected]. If a dispute cannot be resolved internally within 30 days, it may be referred to the relevant licensing authority's dispute resolution mechanism.
For questions, complaints, or notifications relating to these Terms & Conditions, please contact the meta88 customer support team:
meta88 is committed to responding to all formal complaints within a reasonable timeframe and to resolving disputes fairly and transparently in accordance with applicable regulatory requirements.
Your Rights as a meta88 Member
Every game on meta88 is RNG-certified by independent laboratories. RTPs are published and regularly verified. You play on a provably fair platform — not a black box.
Full transaction history — every deposit, withdrawal, game result, and bonus movement — is viewable from your Account dashboard. No opaque processing, no unexplained deductions.
Your personal data is encrypted, never sold to third parties, and processed only for legitimate platform purposes. Full details are in the meta88 Privacy Policy.
Disputes are handled through a documented internal process with acknowledgement within 24 hours. Unresolved matters can be escalated to the relevant licensing authority's resolution mechanism.
Deposit limits, loss limits, session reminders, and self-exclusion are built into every meta88 Account — accessible in two taps from your dashboard, always available, never buried.
Live chat support is available around the clock. Whether it is a bonus query, a withdrawal concern, or a formal complaint, the meta88 team is reachable at any hour — including EPL nights and festive periods.
Every member of meta88 is protected by these Terms, our published RTP data, transparent transaction records, and a 24/7 support team. Sign in and enjoy Malaysia's most complete online gaming platform.
21+ only. Please gamble responsibly. meta88 operates under applicable international gaming regulations.