Privacy Policy – meta88

1. Introduction

meta88 ("we", "us", "the Company") is committed to protecting the privacy and personal data of all individuals who access or use the meta88 platform at meta88.win ("Platform"). This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by meta88.

This Policy applies to all Members, prospective Members, and visitors to the Platform. It should be read in conjunction with the meta88 Terms & Conditions. By using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

meta88 is a privacy-conscious platform. We collect only what is necessary, retain data only for as long as required, and do not sell personal data to third parties under any circumstances. These commitments are not aspirational — they are reflected in how our systems are built and how our team operates.

2. Data Controller

meta88 acts as the Data Controller in respect of personal data collected through the Platform. As Data Controller, meta88 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data protection laws and regulations, including those governing online gaming operators under the international licensing frameworks under which meta88 operates.

For all data protection enquiries, please contact our Data Protection team at [email protected].

3. Personal Data We Collect

3.1 Registration & Identity Data

• Full legal name, date of birth, and nationality;
• Residential address (including city, state, and postcode);
• Email address and contact telephone number;
• Username and encrypted account credentials;
• Government-issued identity document details (IC number, passport number) provided during KYC verification.

3.2 Financial Data

• Payment method details (e-wallet identifiers, bank account names, transaction reference numbers) — note that full card numbers and bank account numbers are not stored by meta88 and are processed directly by certified payment service providers;
• Transaction history including deposit amounts, withdrawal requests, and processing dates;
• Bonus and promotional balance records.

3.3 Technical & Usage Data

• IP address, device type, operating system, and browser type;
• Session duration, login timestamps, and geographic location data derived from IP address;
• Game history, betting activity, and game preferences;
• Pages visited within the Platform and navigation patterns.

3.4 Communications Data

• Records of correspondence with meta88 customer support, including live chat transcripts and emails;
• Responses to surveys or feedback requests (where voluntarily provided).

4. How We Collect Personal Data

meta88 collects personal data through the following means:

• Direct provision: Data you provide when registering an Account, completing KYC verification, making deposits or withdrawals, or contacting customer support;
• Automated collection: Technical and usage data collected automatically through cookies, web analytics tools, and server logs when you access the Platform;
• Third-party sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance partners; payment confirmation data from payment service providers.

5. Purposes of Processing

meta88 processes personal data for the following purposes:

• To create, maintain, and administer your Account;
• To verify your identity and age (21+ requirement) in compliance with regulatory obligations;
• To process deposits, withdrawals, and other financial transactions;
• To prevent fraud, money laundering, and other financial crime;
• To deliver platform functionality, including game access, sportsbook, and live dealer services;
• To administer bonuses, promotions, and the meta88 loyalty programme;
• To provide customer support and respond to enquiries and complaints;
• To send account-related communications including transaction confirmations, security alerts, and service updates;
• To send promotional communications where you have opted in to receive marketing messages;
• To improve the Platform through analysis of usage patterns and technical performance data;
• To comply with applicable laws, regulations, and licensing authority requirements.

6. Legal Basis for Processing

meta88 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to fulfil our obligations under the Terms & Conditions — including Account management, game delivery, and financial transactions;
• Legal obligation: Processing required to comply with applicable laws and regulatory obligations, including KYC, AML, and responsible gaming requirements;
• Legitimate interests: Processing necessary for fraud prevention, platform security, and product improvement, where such interests are not overridden by your fundamental rights;
• Consent: Processing for direct marketing communications, where your explicit consent has been obtained and may be withdrawn at any time.

7. Data Sharing & Disclosure

meta88 does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment service providers: To process deposits and withdrawals — including Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, and Public Bank — under contractual data processing agreements;
• KYC and compliance partners: Third-party identity verification and AML screening services used to verify Member identities and comply with regulatory obligations;
• Game studios and content providers: Providers of slots, live dealer, and other game content may receive pseudonymised session data necessary to deliver gameplay;
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or licensing authority directive;
• IT service providers: Cloud hosting, security, and analytics service providers operating under binding confidentiality obligations.

All third-party service providers with whom meta88 shares personal data are required to implement appropriate technical and organisational security measures and to process personal data solely for the purposes for which it was shared.

8. International Data Transfers

Due to the international nature of meta88's operations and service provider network, your personal data may be transferred to and processed in countries outside Malaysia. Where such transfers occur, meta88 ensures that appropriate safeguards are in place — including contractual clauses equivalent to recognised international data transfer mechanisms — to protect your personal data to a standard equivalent to that required under applicable data protection law.

9. Data Retention

meta88 retains personal data for no longer than is necessary for the purposes for which it was collected, subject to the following minimum retention periods required by applicable regulations:

• Account and KYC records: Retained for a minimum of 5 years following Account closure, as required by AML and gaming regulatory frameworks;
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction;
• Customer support communications: Retained for 2 years from the date of last interaction, or longer where required for dispute resolution;
• Technical and usage logs: Retained for up to 12 months, after which they are anonymised or deleted;
• Marketing consent records: Retained for the duration of the Member relationship plus 1 year following opt-out.

10. Cookies & Tracking Technologies

meta88 uses cookies and similar tracking technologies on the Platform for the following purposes:

• Strictly necessary cookies: Required for core Platform functionality including session management, authentication, and security. These cannot be disabled;
• Performance cookies: Used to collect anonymised data about how Members use the Platform, enabling us to improve performance and user experience;
• Functional cookies: Used to remember your preferences (such as language and display settings) across sessions;
• Analytics cookies: Used to analyse aggregated Platform usage patterns to inform product improvements.

You may control non-essential cookies through your browser settings. Disabling cookies may affect the functionality of certain Platform features. meta88 does not use third-party advertising cookies or cross-site tracking technologies.

11. Security Measures

meta88 implements technical and organisational measures designed to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS 1.3 encryption for all data in transit between your device and the Platform;
• Encrypted storage of all sensitive personal data and credentials at rest;
• Role-based access controls limiting staff access to personal data to those with a legitimate operational need;
• Regular security assessments, penetration testing, and vulnerability management;
• Automated fraud and anomaly detection systems monitoring for unusual Account activity;
• Incident response procedures for managing and notifying affected Members of data security breaches in compliance with applicable requirements.

While meta88 takes all reasonable precautions, no internet-based platform can guarantee absolute security. Members are also responsible for maintaining the security of their Account credentials as described in the Terms & Conditions.

12. Your Data Subject Rights

Subject to applicable law, you have the following rights in respect of your personal data held by meta88:

• Right of access: To request a copy of the personal data we hold about you;
• Right to rectification: To request correction of inaccurate or incomplete personal data;
• Right to erasure: To request deletion of your personal data where it is no longer necessary for the purposes for which it was collected — subject to our legal retention obligations;
• Right to restriction: To request that processing of your personal data be restricted in certain circumstances;
• Right to data portability: To receive your personal data in a structured, machine-readable format where processing is based on consent or contract;
• Right to object: To object to processing based on legitimate interests, including direct marketing;
• Right to withdraw consent: To withdraw consent for processing at any time where consent is the legal basis — withdrawal does not affect the lawfulness of prior processing.

To exercise any of these rights, please contact the meta88 Data Protection team at [email protected]. We will respond to verified requests within 30 days. We may require identity verification before processing rights requests.

13. Children's Privacy

The meta88 Platform is strictly intended for adults aged 21 years and above. meta88 does not knowingly collect, process, or retain personal data of individuals under the age of 21. If we become aware that personal data of an underage individual has been collected, we will immediately close the associated Account and delete the data. If you believe a minor has registered on the Platform, please contact us immediately at [email protected].

14. Marketing Communications

With your consent, meta88 may send you promotional communications by email or in-platform notification regarding new games, promotions, bonus offers, and seasonal campaigns — including Deepavali, Chinese New Year, and Hari Raya promotions relevant to Malaysian members.

You may opt out of marketing communications at any time by:

• Using the unsubscribe link included in any marketing email;
• Updating your communication preferences within the Account settings dashboard;
• Contacting customer support to request removal from marketing communications.

Opting out of marketing communications does not affect the delivery of transactional communications (such as deposit confirmations, withdrawal notifications, and security alerts) which are essential to Account operation.

15. Updates to This Privacy Policy

meta88 may update this Privacy Policy periodically to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, we will provide advance notice via email or in-platform notification where practicable. The date of the most recent revision is displayed at the top of this Policy. Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We recommend reviewing this Policy periodically.

16. Contact & Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by meta88, please contact us via:

• Email: [email protected]
• Live Chat: Available 24/7 from your Account dashboard

We are committed to resolving all privacy-related enquiries promptly and transparently. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.